Privacy Policy
Last updated on October 7, 2026
This privacy policy explains how d-side solutions Sarl ("we", "us", "our") collects, uses, and protects your personal data when you visit d-side.pro and support.d-side.pro, in accordance with the Swiss Federal Act on Data Protection (nDSG).
Data Controller
The data controller responsible for this website is:
d-side solutions SarlChemin du Carry 7, 1630 Bulle, Switzerland
Email:
Data We Collect
We collect personal data only when it is necessary to provide our services or when you voluntarily provide it. This includes the following categories.
Contact Form
When you use our contact form, we collect your name, email address, and message in order to reply to your request. This data is sent to the mailbox . We do not store it in a database. It is kept for as long as needed to handle the exchange, then deleted at the latest 12 months after the last message.
Support tickets
When you open a ticket on support.d-side.pro, we store your name if you provide it, your email address, your message, and the products you select. This data stays in our database in Switzerland so we can handle the request and its history. It is deleted at the latest 24 months after the ticket is closed, or earlier on request.
Matomo Analytics
We use Matomo, self-hosted on analytics.d-side.pro in Switzerland, to understand how the site is used and to improve it. Matomo processes pages visited, browser type, and IP address, and sets cookies on the *.d-side.pro domain. This data stays on our infrastructure in Switzerland.
Spam protection
The contact form and the support ticket form are protected by a proof-of-work calculation in your browser (ALTCHA). This check does not set a cookie and does not send any data to a third party.
Server Logs
Our web server automatically collects technical data in access logs, including your IP address, browser type, operating system, referrer URL, pages visited, and the date and time of your visit. This data is used for security purposes and to ensure the proper functioning of our website. Log files are retained for a limited period and are not linked to any other personal data.
Cookies
Our website uses cookies — small text files stored on your device. We use session cookies necessary for the website to function, as well as cookies set by Matomo. You can configure your browser to refuse cookies, although this may limit some website functionality.
Where data is processed
Hosting, email, audience measurement (Matomo), and appointment booking (slotix.io) are operated by d-side solutions Sàrl in Switzerland. The booking link opens slotix.io, the same controller, which provides information at the time of collection. We do not disclose personal data to the United States.
Your Rights
Under the Swiss Federal Act on Data Protection, you have the following rights:
- Right of access: you may request information about the personal data we hold about you.
- Right to rectification: you may request the correction of inaccurate personal data.
- Right to deletion: you may request the deletion of your personal data, subject to legal retention obligations.
- Right to data portability: you may request to receive your data in a structured, commonly used format.
- Right to object: you may object to the processing of your data at any time.
To exercise any of these rights, please contact us at . We will respond to your request within 30 days.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this page periodically.
Contact
If you have any questions about this privacy policy or our data processing practices, please contact us:
d-side solutions SarlChemin du Carry 7, 1630 Bulle, Switzerland
Email: